LLMx

LLMX Privacy Policy

Last updated: June 10, 2024

1. Introduction

Welcome to LLMX ("the Website," "we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

Data Controller:

  • Name: Dmytro Chaban (Self-Employed)
  • Address: Dusekestr 8, 13187, Berlin, Germany
  • Email: [email protected]

This Privacy Policy applies to all users globally and outlines your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Personal Data We Collect

We collect the following categories of personal data:

  1. Contact & Communication Data

    • Email address (when you contact us)
    • Name (if provided)
    • Message content and communication history

  2. Website Usage Data

    • Pages visited
    • Time spent on site
    • Links clicked
    • Browser type and device information

  3. Booking & Consultation Data

    • Scheduling information
    • Consultation notes (with your permission)
    • Project requirements and specifications

  4. Technical Data

    • Session information
    • Basic analytics data

Note: We do not collect detailed IP addresses, geographic location, or detailed personal information beyond what is necessary to provide our services.

3. How We Use Your Data

3.1 Communication & Client Service

  • To respond to your inquiries about AI consulting services
  • To provide information about LlamaIndex and AI implementation
  • To maintain communication records

3.2 Service Improvement

  • To understand how visitors interact with the LLMX website
  • To improve content and user experience
  • To analyze which AI topics and services are most relevant to visitors

3.3 Project Delivery

  • To maintain records of project requirements and specifications
  • To deliver AI consulting services as agreed upon
  • To follow up on completed projects

3.4 Website Analytics

  • To understand user behavior and optimize site performance
  • To improve navigation and content organization
  • We use Google Analytics to gather aggregated information (e.g., number of visitors, page views, etc.)

We do not share your personal data with third-party advertisers for targeted marketing purposes.

We process your personal data under the following legal bases:

  • Consent: Where you have given clear consent for specific processing (e.g., contact forms, newsletter sign-up)
  • Performance of a Contract: To fulfill our obligations in providing consulting services
  • Legitimate Interest: To enhance security, improve our website, or respond to your inquiries

5. Data Retention

  1. Client Data: We retain project and communication data for up to 3 years after our last interaction to maintain continuity for potential future engagements.
  2. Contact Form Submissions: Retained for 1 year, after which they are deleted unless you have become a client.
  3. Deletion Requests: When you request deletion of your data (via [email protected]), we will process this request within 30 days.

6. Data Sharing and Third Parties

6.1 Third-Party Services We Use

We share or process certain data with the following third-party services, all of which we understand to be GDPR-compliant:

  1. Google Analytics (Usage Analytics)

    • Data Shared: Aggregated user engagement data (no IPs or personal identification stored)

  2. YouCanBook.me (Scheduling Tool)

    • Data Shared: Name, email, and scheduling preferences when you book a consultation

  3. Google Cloud Platform (GCP) (Hosting)

    • Data Stored: Our website and databases operate on secure cloud infrastructure

  4. Email Service Provider

    • Data Shared: Email address and name for communication purposes

6.2 Data Processing Agreements (DPAs)

We maintain appropriate data processing agreements with third-party services to ensure compliance with GDPR requirements.

7. Your GDPR Rights

Under the GDPR, you have the right to:

  1. Access: Request a copy of the personal data we hold about you.
  2. Rectification: Ask us to correct any inaccuracies in your data.
  3. Erasure ("Right to be Forgotten"): Request the deletion of your data where there is no compelling reason for us to keep it.
  4. Restriction of Processing: In certain circumstances, you have the right to restrict the processing of your data.
  5. Data Portability: Obtain a copy of your data in a structured, commonly used, and machine-readable format.
  6. Object to Processing: Object to certain types of processing (e.g., analytics).

To exercise any of these rights, please email us at [email protected].

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data:

  • Encryption: Data is encrypted in transit (HTTPS) and at rest where applicable.
  • Access Controls: Limited access to personal data on a need-to-know basis.
  • Regular Reviews: Periodic review of security measures and privacy practices.

9. Cross-Border Data Transfers

LLMX operates primarily in the European Union. However, if you reside outside the EU, your data may transit or be accessed from your jurisdiction. We strive to ensure an adequate level of protection for your data by:

  • Hosting data in EU-based servers to the extent possible.
  • Using GDPR-compliant services that utilize Standard Contractual Clauses (SCCs) or equivalent safeguards for any transfers outside the EU/EEA.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies:

    • Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects data about:

      • Pages visited and time spent
      • User engagement metrics
      • Traffic sources
      • Device categories (mobile/desktop)

      Note: We have configured Google Analytics to anonymize IP addresses and disabled data sharing for advertising purposes.

Upon visiting our Website, you will see a cookie banner allowing you to accept or reject non-essential cookies. Essential cookies required for basic functionality cannot be disabled. You can modify your cookie preferences at any time by emailing [email protected].

For more information about how our analytics providers handle your data:

11. Minors and Sensitive Data

Our Website is not targeted at individuals under the age of 16, and we do not knowingly collect personal data from minors. We also do not process special categories of personal data (e.g., health, religion, ethnicity) as part of our standard operations. If you believe a minor has provided us with personal data, please contact [email protected] so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of significant changes via email (if we have your contact information) and post a revised policy on our website with an updated "Last updated" date at the top.

13. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your rights, or have concerns about how we process your personal data, please reach out to:

Thank You

We appreciate your trust in LLMX. By using our services, you acknowledge that you have read and understand this Privacy Policy. Your continued use of the Website indicates your acceptance of our data practices.

If you do not agree with any part of this Privacy Policy, please discontinue using the Website and contact us for any clarifications.